Page 427 - 121228-VanLeeuwen

Basic HTML Version

Business Policy
Van Leeuwen Enterprises, Inc. reserves the right to
refuse the wholesale business of anyone who is
not an established motorcycle or accessory dealer
with a state business license operating on a full
time basis in a permanent location.
Payment Terms
Upon completion of our standard Dealer
Application, all major Credit Cards will be accepted
as the standard method of payment. Upon request,
your account may be reviewed and approved for
COD, company check accepted. Open Account
applications are available upon request. Credit is
available subject to approval of our credit depart-
ment. Standard open account terms are Net 10
Days. We will apply an interest charge of 1.5% per
month to all past due accounts.
Minimum Order
A service charge of $5.00 will be applied to all
orders under $35. We can not process any orders
under $15.
Backorders
Any backorders will be itemized on the customer’s
invoice. You will not be charged for backordered
items, until such time as they can be shipped. We
will hold the backorder until it can be shipped, and
will call the customer to verify.
Drop-Ship Orders
We happily accept orders for drop-shipment to
your consumer. Volume discounts may not apply.
We do not normally charge a fee for this service.
Dealer will be responsible for shipping charges.
Pricing
All prices are subject to change without notice. We
will always quote current prices over the phone.
Retail Prices are Van Leeuwen’s Suggested Retail
and do not necessarily reflect manufacturer’s sug-
gested retail prices.
Shipping
We make every effort to ship orders received
before 3:00 pm Pacific Standard Time the same
day, unless other arrangements have been made.
Orders will be shipped the least expensive way at
our discretion, unless a specific carrier is request-
ed.
Claims
All items are carefully packed and shipped in good
condition. The carrier is responsible for the goods
from the time they leave our warehouse until they
are delivered to the customer. Title to the goods
passes to the customer upon our delivery to com-
mon carrier. All claims for damage or shortage in
shipping must be made with the carrier. The origi-
nal shipping carton(s) must be kept on damaged
shipments for inspection by the carrier!
Refused Shipments
A handling charge equal to 15% of the invoice
amount as well as freight charges will be billed to
the customer on all refused shipments. Future
business is left to the discretion of our credit
department.
Returned Goods
No action or acknowledgement of returned prod-
ucts will be guaranteed without prior authorization
from Van Leeuwen Enterprises, Inc. The customer
must always phone first to receive a Return
Authorization Number and instructions to most
efficiently handle the situation, as each product
line has a unique return procedure. Defective
items will be repaired or replaced, at our option.
There is no restocking fee for defective merchan-
dise or shipping errors. All other returns will incur
a nominal 15% restock fee.
Warranty
Van Leeuwen Enterprises, Inc. grants no warranties
whatsoever, whether expressed, implied or statuto-
ry, including without limitation to the implied war-
ranties of merchantability and fitness for a particu-
lar use. Customer’s sole remedy is specifically lim-
ited to the warranties, if any, granted by the manu-
facturer of the product. The foregoing is cus-
tomer’s exclusive remedy for breach of warranty. In
no event shall Van Leeuwen Enterprises, Inc. be
made liable for any incidental or consequential
damages which are a result of defects in material or
workmanship in the products it sells.
Business Hours
8:30am to 5:00pm PST
Monday through Friday, except holidays
24 hour fax line, 7 days a week
General e-mail: vlebest@vleinc.com
Van Leeuwen Enterprises, Inc. assumes no liability for errors in part numbers, applications or pricing.
Reproduction of this catalog in total or part is prohibited by law without the written consent of Van Leeuwen Enterprises, Inc.
Regarding use of trademarks: Rather than place a trademark symbol in every occurrence of trademarks, we hereby state
that we are using the names in an editorial fashion only, to the benefit of the trademark owner,
with no intention of trademark infringement.
Van Leeuwen Enterprises, Inc.
13275 Paxton Street, Arleta, CA 91331-2383